WinMatch Privacy
Policy

This Privacy Policy explains how WinMatch ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the WinMatch platform at winmatch.top, including the WinMatch mobile application and all associated services.

WinMatch is committed to handling your personal data responsibly and transparently. We understand that privacy is important — especially when it comes to financial transactions and account information. This policy is written in plain English so you know exactly what's happening with your data at every stage.

By registering a WinMatch account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the WinMatch Terms and Conditions, which are available at winmatch.top/terms-conditions.

WinMatch collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth
• Email address and phone number
• Residential address (required for identity verification)
• Payment account details (bKash, Nagad, or Rocket number)
• Identity documents submitted for verification (e.g. national ID, passport)
• Communications you send to WinMatch support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on the platform, and navigation patterns
• Game activity, bet history, and transaction records
• Login timestamps and session data
• Cookie and tracking data (see the Cookies section below)

WinMatch collects your personal data through the following channels:

• Registration form: When you create a WinMatch account, you provide your name, date of birth, email, phone number, and address.
• Verification process: When WinMatch requests identity verification, you may submit a copy of your national ID, passport, or other documents.
• Deposits and withdrawals: Payment transactions through bKash, Nagad, or Rocket generate financial records associated with your account.
• Platform usage: Your activity on WinMatch — including games played, bets placed, and pages visited — is recorded automatically.
• Customer support: When you contact WinMatch support by live chat or email, the content of those communications is stored.
• Cookies and tracking technologies: WinMatch uses cookies and similar tools to collect technical and usage data. See the Cookies section for full details.

WinMatch uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was collected. The main purposes are:

• Account management: To create, maintain, and secure your WinMatch account, including processing logins and managing your profile.
• Payment processing: To handle deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity verification: To confirm your age and identity as required by platform policy, and to prevent fraud and underage access.
• Customer support: To respond to your queries, resolve disputes, and provide assistance with your account.
• Security and fraud prevention: To monitor for suspicious activity, detect duplicate accounts, and protect the integrity of the WinMatch platform.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of WinMatch.
• Responsible gaming: To monitor gaming behaviour and provide responsible gaming tools where appropriate, including flagging patterns that may indicate problem gambling.
• Marketing communications: To send you promotional offers and updates — but only if you have opted in to receive them. You can opt out at any time.
• Legal compliance: To meet obligations under applicable laws and regulations, including responding to lawful requests from authorities.

WinMatch will never use your personal data to make automated decisions that have a significant legal or financial impact on you without giving you the opportunity to request human review.

WinMatch does not sell your personal data. We share it only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with this Privacy Policy.

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where WinMatch uses a third-party service to verify your identity documents, that provider will receive the documents you submit. They are contractually required to handle this data securely and delete it after verification is complete.
• Technology and hosting providers: WinMatch uses third-party infrastructure to host the platform and deliver its services. These providers access data only as necessary to provide their services and are bound by strict data processing agreements.
• Fraud prevention services: WinMatch may share technical data (such as IP addresses and device fingerprints) with fraud detection services to protect the platform and its users.
• Legal and regulatory authorities: WinMatch will disclose personal data to law enforcement or regulatory bodies where required to do so by law, or where necessary to protect the rights and safety of WinMatch users.

WinMatch uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential or security cookies may affect your ability to use WinMatch properly. WinMatch does not use third-party advertising cookies or share cookie data with ad networks.

WinMatch takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• TLS encryption: All data transmitted between your device and WinMatch is encrypted using Transport Layer Security (TLS).
• Encrypted storage: Sensitive data — including payment details and identity documents — is encrypted at rest in our databases.
• Access controls: Only authorised WinMatch staff with a legitimate need can access personal data, and all access is logged and audited.
• Two-factor authentication: WinMatch supports two-factor authentication (2FA) for player accounts to add an extra layer of login security.
• Regular security audits: WinMatch conducts regular security reviews and penetration testing to identify and address vulnerabilities.

While WinMatch takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

WinMatch retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable law. The general retention periods are:

• Active account data: Retained for the lifetime of your WinMatch account and for a period after closure as required by law.
• Transaction records: Financial records are retained for a minimum of five years after the transaction date to comply with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for up to five years after account closure.
• Support communications: Retained for up to three years after the conversation is closed.
• Technical and usage data: Typically retained for up to 24 months, after which it is anonymised or deleted.

When your data is no longer needed and the applicable retention period has passed, WinMatch will securely delete or anonymise it so it can no longer be linked to you.

You have a number of rights over your personal data held by WinMatch. To exercise any of these rights, contact WinMatch support at [email protected]. WinMatch will respond within a reasonable timeframe and at no charge.

WinMatch is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use WinMatch in any way.

If WinMatch becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on WinMatch, please contact us at [email protected] so we can investigate and act promptly.

WinMatch may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that affect how we use your personal data, WinMatch will notify registered players by email or via an in-platform notification before the changes take effect. We encourage you to review this policy periodically so you stay informed about how WinMatch protects your privacy.

Continued use of WinMatch after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using WinMatch and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how WinMatch handles your personal information, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 directly within your WinMatch account — the fastest way to reach us.
• FAQ: Visit winmatch.top/faq for answers to common privacy and account questions.

WinMatch aims to respond to all privacy-related enquiries within two business days. For urgent account security concerns, live chat is recommended.